Complaint

Query

BRAC Bank Corporate Office

Address

BRAC Bank Limited
Anik Tower
220/B, Tejgaon Gulshan Link Road
Tejgaon, Dhaka 1208

Phone

+88 02 8801301-32; 09677551001-31;

Fax

+88 02 222298910

24 Hour Call Center: 16221

For Overseas Callers:
+880255668055-6, +8809611223344

Call center toll free number:
880000016221

Customer Service & Complaint Management Cell.

Members of Service Quality & Complaint Management Cell- Email: [email protected], Phone No: +8801616616221, Available Hours: 10 AM – 5 PM
Members of Central Customer Service & Complaint Management Cell
Name Designation Email Phone No.
Mr. Ali Talukder Head of Branch Governance [email protected] +88 02 988 4292, +88 02 8801301-32, Ext: 56296
Kazi Reshad Mahboob Head of Customer Centricity [email protected] +88029884292, +88028801301-32, Ext - 52022
Yousuf Salahuddin Zaved Manager, Enquiry, Customer Experience [email protected]
Officials Attached with Service Quaity & Complaint Management Cell
Name Designation Email
Mehenaz Akter Associate Manager, Customer Experience [email protected]

Government Securities Investment Window

To know about yield on Treasury Bills/Bonds, available investment options, process of investment, open investment account with central bank (named as Business Participant (BP) ID) and to purchase/sell Government Treasury Bills and Bonds:

Name Email
Fouzia Rahman [email protected]
Lailun Nahar Tonny [email protected]
[email protected]

To get clarification on discount/coupon income/ maturity value deposited in investor's account, any financial transaction related to this investment and reconciliation of securities account if any such requirement arises:

Name Email
Abu Bakar Siddique [email protected]
Nurul Amin [email protected]
ForEx Rates

Thu, Dec 1, 2022 10:14 AM

Currency Buying Selling
USD 100.00 102.65
EUR 104.49 108.0947
GBP 121.08 125.3654
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