Complaint
Query
BRAC Bank Corporate Office
Address
BRAC Bank Limited
Anik Tower
220/B, Tejgaon Gulshan Link Road
Tejgaon, Dhaka 1208
E-mail
Phone
+88 02 8801301-32; 09677551001-31;
Fax
+88 02 222298910
24 Hour Call Center: 16221
For Overseas Callers:
+880255668055-6, +8809611223344
Customer Service & Complaint Management Cell.
| Members of Service Quality & Complaint Management Cell- Email: [email protected], Phone No: +8801616616221, Available Hours: 10 AM – 6 PM |
|---|
| Members of Central Customer Service & Complaint Management Cell |
|---|
| Name | Designation | Phone No. | |
|---|---|---|---|
| Mr. Ali Talukder | Head of Branch Governance | [email protected] | +88 02 988 4292, +88 02 8801301-32, Ext: 56296 |
| Fardina Hafiz | Head of Customer experience | [email protected] | +88 02 988 4292, +88 02 8801301-32, Ext-56439 |
| Kazi Reshad Mahboob | Head of Customer Centricity | [email protected] | +88029884292, +88028801301-32, Ext - 52022 |
| Yousuf Salahuddin Zaved | Manager, Enquiry, Customer Experience | [email protected] |
| Officials Attached with Service Quaity & Complaint Management Cell |
|---|
| Name | Designation | |
|---|---|---|
| Tasmin Islam | Manager, Customer Experience | [email protected] |
| Mehenaz Akter | Associate Manager, Customer Experience | [email protected] |
Government Securities Investment Window
To know about yield on Treasury Bills/Bonds, available investment options, process of investment, open investment account with central bank (named as Business Participant (BP) ID) and to purchase/sell Government Treasury Bills and Bonds:
| Name | |
|---|---|
| Fouzia Rahman | [email protected] |
| Lailun Nahar Tonny | [email protected] |
| - | [email protected] |
To get clarification on discount/coupon income/ maturity value deposited in investor's account, any financial transaction related to this investment and reconciliation of securities account if any such requirement arises:
| Name | |
|---|---|
| Abu Bakar Siddique | [email protected] |
| Nurul Amin | [email protected] |
Tue, Jun 28, 2022 12:35 PM
| Currency | Buying | Selling |
|---|---|---|
| USD | 92.50 | 93.50 |
| EUR | 97.3579 | 103.5011 |
| GBP | 113.1205 | 120.0087 |