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Credit card information update

BRAC Bank Credit Cardholder information can be easily updated through the following methods:

To update NID through ASTHA App (http://tinyurl.com/asthadnld), please follow the steps:

Log in to the BRAC Bank Astha App
Select the “Sheba” icon on the dashboard
Select ‘Account’ from ‘Service Request Type’
Select ‘NID Update -17 digit’ or ‘NID Update -10/13 digit.’
Type ‘NID Number’→ ‘Place of Issue’→ ‘NID Issue Date’→ ‘Country of Issue’
Upload an image of ‘NID’ (front and back sides)
Select ‘SMS’ Authorization Model
Enter the OTP and click Submit

To Update Passport through ASTHA App:

Log in to the BRAC Bank Astha App
Select the “Sheba” icon on the dashboard
Select ‘Account’ from ‘Service Request
Select “Passport Number Update” from ‘Select Service Request’
Type ’Passport Number’→ ‘Issuing Authority’→ ‘Issue Date’→ ‘Expiry Date’→ ‘Country of Issue’
Upload image of ‘Passport’ (Page 1 and 2)
Select ‘SMS’ Authorization Mode
Enter the OTP and click Submit

To update Date of Birth through ASTHA App:

Log in to the BRAC Bank Astha App
Select the “Sheba” icon on the dashboard
Select ‘Account’ from ‘Service Request
Type ’Date of Birth’ → ‘NID Number’
Upload an image of ‘NID’ (front and back sides)
Select ‘SMS’ Authorization Mode
Enter the OTP and click Submit

To update through email:

Send the NID copy (front and back) along with the Account details to enquiry@bracbank.com.
Send a copy of the Birth Certificate along with the Account details to enquiry@bracbank.com.
Send the Passport copy (Pages 1 and 2) along with the Account details to enquiry@bracbank.com.
Send the Proof of Permanent Address/Home District along with account details to enquiry@bracbank.com.

To update through a branch, please visit the nearest BRAC Bank branch with the required documents.