Dear Customers:

Bangladesh Government has extended the “stay-home leave” from 5 April to 9 April, 2020 in order to prevent the outbreak of Coronavirus. Banks have been instructed to run their operation on a limited scale. We are keeping some of our selective branches open. The following branches of BRAC Bank will remain open for transaction from 5 April, 2020 to 9 April, 2020 from 1000am to 0100pm.

Please call our call center 16221 to know about the operation of your nearest branch.

You can visit the branches that we have kept open without any fear.

- BRAC Bank Limited
Branches to remain open during the extended stay-home leave (from 5 April, 2020 – 9 April 2020)
Branch Name District Division
BARISHAL BRANCH BARISHAL BARISHAL
Barishal Count - 1
CDA AVENUE BRANCH CHATTAGRAM CHATTOGRAM
AGRABAD BRANCH CHATTOGRAM CHATTOGRAM
COMILLA BRANCH CUMILLA CHATTOGRAM
COX'S BAZAR BRANCH COX'S BAZAR CHATTOGRAM
FENI BRANCH FENI CHATTOGRAM
MAIJDI BRANCH NOAKHALI CHATTOGRAM
Chattogram Count - 6
BANANI BRANCH DHAKA DHAKA
JATRABARI BRANCH DHAKA DHAKA
DHANMONDI BRANCH DHAKA DHAKA
ASAD GATE BRANCH DHAKA DHAKA
GRAPHICS BUILDING BRANCH (OPPOSITE MODHUMITA HALL) DHAKA DHAKA
GULSHAN BRANCH DHAKA DHAKA
MITFORD BRANCH DHAKA DHAKA
MOTIJHEEL BRANCH DHAKA DHAKA
GANAKBARI BRANCH DHAKA DHAKA
RAMPURA BRANCH DHAKA DHAKA
MOGBAZAR BRANCH DHAKA DHAKA
SAVAR BRANCH DHAKA DHAKA
UTTARA - JASHIM UDDIN AVENUE BRANCH DHAKA DHAKA
NAWABPUR BRANCH DHAKA DHAKA
TONGI BRANCH GAZIPUR DHAKA
BHAIRAB BRANCH KISHOREGANJ DHAKA
MADARIPUR BRANCH MADARIPUR DHAKA
TANGAIL BRANCH TANGAIL DHAKA
NARSHINGDI BRANCH NARSINGDI DHAKA
RAJBARI BRANCH RAJBARI DHAKA
Dhaka Count - 20
JESSORE BRANCH JASHORE KHULNA
KHULNA BRANCH KHULNA KHULNA
MAGURA BRANCH MAGURA KHULNA
Khulna Count - 3
JAMALPUR BRANCH JAMALPUR MYMENSINGH
MYMENSINGH BRANCH MYMENSINGH MYMENSINGH
NETROKONA BRANCH NETROKONA MYMENSINGH
SHERPUR BRANCH SHERPUR MYMENSINGH
Mymensingh Count - 4
BOGRA BRANCH BOGRA RAJSHAHI
CHAPAINAWABGANJ BRANCH CHAPAINAWABGANJ RAJSHAHI
THAKURGAON BRANCH THAKURGAON RAJSHAHI
PABNA BRANCH PABNA RAJSHAHI
RAJSHAHI BRANCH RAJSHAHI RAJSHAHI
Rajshahi Count - 5
RANGPUR BRANCH RANGPUR RANGPUR
Rangpur Count - 1
HOBIGONJ BRANCH HOBIGONJ SYLHET
MOULVIBAZAR BRANCH MOULVIBAZAR SYLHET
SYLHET BRANCH SYLHET SYLHET
ZINDABAZAR BRANCH SYLHET SYLHET
Sylhet Count - 4
Grand Count - 44
BRAC Bank is offering some services through its call center. You can avail the following services through our call center 16221: -
Services through call centre
Service Type Service Detail
Statement Request E-statement RE-SENT request
Cheque book Service Cheque-stop request
Positive Pay instruction
Credit Card Services VIP mark/E-commerce open/Frequency re-set
Cheque book - activation/deactivation
Debit/Credit Card Services Activation/reactivation request
PIN Generation & replacement request
Temporary /Permanent block
Temporary block-lifting
Internet Banking Services ID/Password reset
Reactivation and deactivation
Hardware token delete (permanently closed the token)
Hardware token PIN reset
ID/Password reset
Software token delete
Software token event counter set for e-signature
Software token event counter set for OTP
Software token reactivation
Token activation request (due to inactivity)
USER disable for Hardware/Software token
User enable for Hardware/Software token
User unlock
SMS Banking Services BBL SMS TOP UP activation/pin reset
Complaint and Feedback Customer feedback
Deposit in CDM (Cash Deposit Machine) CDM deposit related issue
Critical services during Critical Situation (other than call center)
- Cash Deposit
- Cash Withdrawal
- Fund Transfer / Clearing Cheque (BATCH and BEFTN) Services (RTGS will be unavailable till 9 April)
- Pay Order Services
- Foreign Remittance (Including Wage Earner Remittance)
- Foreign Trade Transaction
- Savings Certificate Service

ATM, CDM and Internet banking services will remain available. BEFTN service will be available as per schedule.

BRAC Bank has also initiated various measures to keep customers as well as its employees safe. There is a central quick response team and regional quick response team to respond to any need during the crisis.
Central Quick response team
Sl No. Name Designation Mobile Number
01. Sabbir Hossain DMD and COO 01847200332
02. M Masud Rana FCA DMD and CFO 01713068045
03. Sheikh Mohammad Ashfaque Head of Branches 01713493923
04. Aminul Hoque Sarwar Head of Procurement 01708480999
05. Tareq Refat Ullah Khan Head of Corporate Banking 01911346104
06. Syed Abdul Momen Head of SME 01713061063
07. Mahiul Islam Head of Retail Banking 01713016094
08. Ekram Kabir Head of Communication 01819210573
09. Nazmur Rahim Head of Alternate Banking Channels 01713016093
10. Muniruzzaman Molla Head of Operations 01819777887
11. Arif Chowdhury Head of Security 01313492300
12. Rasheed Ahmed Head of Legal 01713187699
13. Bilquis Jahan Head of Human Resource 01713019450
Regional Quick Response Team
Sl No. Name of Region Name Designation Mobile Number
01. Chattogram & Cumilla Region Salauddin Hazari Regional Head, Chattogram and Feni Region 01708494640
02. A. H. M. Mizan us Rahman Regional Head, Small Business 01714 084893
03. Khorshed Alam Molla Regional Operating Center, Chattogram 01713481627
04. Rajshahi & Bogura Region Faysal Haider Regional Head, Rajshahi and Bogura Region 01708484205
05. Azgar Hossain Rajshahi and Bogura Region, Distribution Network 01730704707
06. Shaidur Rahman Regional Head Small Business 01711429509
07. Sylhet Region Anup Kanti Das Regional Head, Sylhet Region 01713493925
08. Kamruzzaman Regional Operating Center, Sylhet 01714084646
09. Tofazzul Hossain Regional Head Small Business 01714093129
10. Khulna & Barisal Region Emdadul Haque Regional Head, Barishal and Khulna Region 01708484204
11. Shark Abdulla Al Kafe Regional Head Small Business 01755625518
12. Bipul Krishna Karmaker Area Head, Barishal and Khulna Region 01713493928