Dear Customers:

During the extended the “stay-home leave” we are keeping some of our selective branches open. The following branches of BRAC Bank will remain open for transaction from 1000am to 0230pm on 27 May and 28 May, 2020.

Please call our call center 16221 to know about the operation of your nearest branch. Branches will abide by the ‘lockdown’ instruction from the local administration in their respective areas.

You can visit the branches that we have kept open without any fear.

- BRAC Bank Limited
Branches to remain open during the extended stay-home leave (27 & 28 May, 2020)
BRAC Bank is offering some services through its call center. You can avail the following services through our call center 16221: -
Services through call centre
Service Type Service Detail
Statement Request E-statement RE-SENT request
Cheque book Service Cheque-stop request
Positive Pay instruction
Credit Card Services VIP mark/E-commerce open/Frequency re-set
Cheque book - activation/deactivation
Debit/Credit Card Services Activation/reactivation request
PIN Generation & replacement request
Temporary /Permanent block
Temporary block-lifting
Internet Banking Services ID/Password reset
Reactivation and deactivation
Hardware token delete (permanently closed the token)
Hardware token PIN reset
ID/Password reset
Software token delete
Software token event counter set for e-signature
Software token event counter set for OTP
Software token reactivation
Token activation request (due to inactivity)
USER disable for Hardware/Software token
User enable for Hardware/Software token
User unlock
SMS Banking Services BBL SMS TOP UP activation/pin reset
Complaint and Feedback Customer feedback
Deposit in CDM (Cash Deposit Machine) CDM deposit related issue
Critical services during Critical Situation (other than call center)
- Cash Deposit
- Cash Withdrawal
- Fund Transfer / Clearing Cheque (BATCH and BEFTN) Services (RTGS will be unavailable till 9 April)
- Pay Order Services
- Foreign Remittance (Including Wage Earner Remittance)
- Foreign Trade Transaction
- Savings Certificate Service

ATM, CDM and Internet banking services will remain available. BEFTN service will be available as per schedule.

BRAC Bank has also initiated various measures to keep customers as well as its employees safe. There is a central quick response team and regional quick response team to respond to any need during the crisis.
Central Quick response team
Sl No. Name Designation
01. Sabbir Hossain DMD and COO
02. M Masud Rana FCA DMD and CFO
03. Sheikh Mohammad Ashfaque Head of Branches
04. Aminul Hoque Sarwar Head of Procurement
05. Tareq Refat Ullah Khan Head of Corporate Banking
06. Syed Abdul Momen Head of SME
07. Mahiul Islam Head of Retail Banking
08. Ekram Kabir Head of Communication
09. Nazmur Rahim Head of Alternate Banking Channels
10. Muniruzzaman Molla Head of Operations
11. Arif Chowdhury Head of Security
12. Rasheed Ahmed Head of Legal
13. Bilquis Jahan Head of Human Resource
Regional Quick Response Team
Sl No. Name of Region Name Designation Mobile Number
01. Chattogram & Cumilla Region Salauddin Hazari Regional Head, Chattogram and Feni Region 01708494640
02. A. H. M. Mizan us Rahman Regional Head, Small Business 01714 084893
03. Khorshed Alam Molla Regional Operating Center, Chattogram 01713481627
04. Rajshahi & Bogura Region Faysal Haider Regional Head, Rajshahi and Bogura Region 01708484205
05. Azgar Hossain Rajshahi and Bogura Region, Distribution Network 01730704707
06. Shaidur Rahman Regional Head Small Business 01711429509
07. Sylhet Region Anup Kanti Das Regional Head, Sylhet Region 01713493925
08. Kamruzzaman Regional Operating Center, Sylhet 01714084646
09. Tofazzul Hossain Regional Head Small Business 01714093129
10. Khulna & Barisal Region Emdadul Haque Regional Head, Barishal and Khulna Region 01708484204
11. Shark Abdulla Al Kafe Regional Head Small Business 01755625518
12. Bipul Krishna Karmaker Area Head, Barishal and Khulna Region 01713493928