Complaint
Query
BRAC Bank Corporate Office
Address
BRAC Bank PLC
Anik Tower
220/B, Tejgaon Gulshan Link Road
Tejgaon, Dhaka
1208
Phone
+88 02 8801301-32; 09677551001-31;
Fax
+88 02 222298910
24 Hour Call Center: 16221
For Overseas Callers:
+880255668055-56, +8809611223344
Call center toll free number:
08 0000 16221
Customer Service & Complaint Management Cell.
| Members of Service Quality & Complaint Management Cell- Email: [email protected], Phone No: +8801616616221, Available Hours: 10 AM – 5 PM |
|---|
| Members of Central Customer Service & Complaint Management Cell |
|---|
| Name | Designation | Phone No. | |
|---|---|---|---|
| Mr. Tasvim Alam Mallick | Head of Customer Experience | [email protected] | +88028801301-32, Ext - 52022 |
| Yousuf Salahuddin Zaved | Manager, Enquiry, Customer Experience | [email protected] | |
| To submit eKYC related documents only | [email protected] | ||
| Officials Attached with Service Quaity & Complaint Management Cell |
|---|
| Name | Designation | |
|---|---|---|
| Mehenaz Akter | Associate Manager, Customer Experience | [email protected] |
Government Securities Investment Window
To know about yield on Treasury Bills/Bonds, available investment options, process of investment, open investment account with central bank (named as Business Participant (BP) ID) and to purchase/sell Government Treasury Bills and Bonds:
| Name | |
|---|---|
| Fouzia Rahman | [email protected] |
| Lailun Nahar Tonny | [email protected] |
| [email protected] |
To get clarification on discount/coupon income/ maturity value deposited in investor's account, any financial transaction related to this investment and reconciliation of securities account if any such requirement arises:
| Name | |
|---|---|
| Abu Bakar Siddique | [email protected] |
| Nurul Amin | [email protected] |
Thu, Apr 18, 2024 10:11 AM
| Currency | Buying | Selling |
|---|---|---|
| USD | 109.50 | 110.00 |
| EUR | 121.1046 | 127.0079 |
| GBP | 143.2402 | 149.5750 |