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Frequently Asked Questions (FAQ)
Ramadan Campaign

  1. What is the Campaign?
    Ans: Ramadan Campaign – 2019

  2. What is the effective period for Ramadan Campaign - 2019?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  3. What is the campaign offering?
    Ans: BRAC Bank Cardholders will enjoy certain percentage of Cashback, B1G2/ B1G1 offer and Discount on transactions made at selective partner outlets.

  4. Who is eligible to avail the cashback facility?
    Ans: Please refer to the below table:

    Partners Name Timeline Offer for
    Aarong Till Eid Day Signature Credit Card: 25% Cash Back upto Tk. 5,000
    Platinum Credit Card: 20% Cash Back upto Tk. 3,000
    Gold Credit Card: 15% Cash Back /maximum Tk. 1,500
    Classic Credit Card: 10% Cash Back /maximum Tk. 1,000
    Aarong.com Till Eid Day Additional 5% Cashback applicable to all BBL Credit Cards
    Artisan Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Artisan Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Bata Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Bata.com Till Eid Day 10% Discount/ maximum Tk. 1,000 applicable to all BBL Credit Cards
    BD Tickets Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Chaldal.com Till Eid Day 10% Discount / maximum Tk. 2,000 applicable to all BBL Credit Cards
    CNS Limited Till Eid Day 10% Discount / maximum Tk. 2,000 applicable to all BBL Credit Cards
    Foodpanda Till Eid Day 10% Discount/ maximum Tk. 1,000 applicable to all BBL Credit Cards
    Hometex Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Infinity Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to Signature, Platinum & Gold Credit Cards
    Sailor Till Eid Day 10% Cash Back / maximum Tk. 1,000 applicable to Signature, Platinum & Gold Credit Cards
    Grocery Last week of Ramadan 5% Cash Back / maximum Tk. 1,000 applicable to all BBL Credit Cards
    Parlours Last week of Ramadan 10% Cash Back / maximum Tk. 1,000 applicable to Tara Platinum Credit Cards

  5. Who is eligible for the B1G2 offer?
    Ans: Please refer to the below table:

    Partners Name Timeline Offer for
    Radission BLU Dhaka From 1st Ramadan, 2019 till EID day, 2019 Signature Credit Cards
    Radission BLU Chattogram From 6th Ramadan, 2019 till EID day 2019.9 Signature Credit Cards
    Four Points By Sheraton From 1st Ramadan, 2019 till EID day, 2019 Signature & Platinum Credit Cards


  6. Who is eligible for the B1G1 offer?
    Ans: All BRAC Bank Credit & Debit Cardholders will enjoy Buy 1 Get 1 Free buffet at selected restaurants across the country.

  7. Who is eligible for the discount offer?
    Ans: All BRAC Bank Debit & Credit Cardholders will be eligible to avail the discount offers under this campaign.

  8. What is the minimum transaction amount to be eligible for availing the Discount offers?
    Ans: No minimum transaction amount is required to avail the campaign discount offers with any of the listed merchants except YUMMY HUT. The minimum purchase amount to avail discount at YUMMY HUT is Tk. 600.

  9. To avail the offers is it mandatory to make transactions through BRAC Bank POS?
    Ans: Only when you transact in Aarong you need to use a BRAC Bank POS machine to be eligible for cashback.

    For all other merchants there it is not mandatory to use a BRAC Bank POS machine to be eligible for cashback.

  10. What is the payment method to be eligible for availing the offers under this campaign?
    Ans: BRAC Bank Card must be used to make the payment.

  11. How many times a customer can avail discount facility from the same partner outlet during the campaign period?
    Ans: As many times a customer wishes.
Aarong Offer

  1. What is the effective period for the Aarong Cashback Offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the Aarong Cashback offer?
    Ans:

    Credit Card Category Cashback Amount Duration
    Signature - 25% or Tk. 5000 whichever is lower (POS transaction)
    - 30% or Tk. 5000 whichever is lower (e-commerce transaction)
    From 1st Ramadan,
    2019 till EID day, 2019
    Platinum - 20% or Tk. 3000 whichever is lower (POS transaction)
    - 25% or Tk. 3000 whichever is lower (e-commerce transaction)
    Gold - 15% or Tk. 1500 whichever is lower (POS transaction)
    - 20% or Tk. 1500 whichever is lower (e-commerce transaction)
    Silver - 10% or Tk. 1000 whichever is lower (POS transaction)
    - 15% or Tk. 1000 whichever is lower (e-commerce transaction)

  3. What is the minimum transaction amount to be eligible for the Aarong Cashback offer?
    Ans: There is no such limit.

  4. How many times can the Aarong Cashback offer be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount during the campaign period.

  5. When will the customer get the cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  6. Is the Aarong Cashback offer applicable for both POS and e-commerce transaction?
    Ans: Yes, however for e-commerce transactions customer will get an additional 5% cashback.

  7. To avail the Aarong Cashback offer is it mandatory to make transactions through a BRAC Bank POS machine?
    Ans: Yes.

  8. Is it possible to avail the Aarong Cashback offer by using reward voucher?
    Ans: No.
Artisan Offer

  1. What is the Artisan Cashback offer?
    Ans:

    Card Category Cashback Amount Duration
    All Credit Card 10% or Tk. 1000 whichever is lower 1st day of Ramadan till EID day

  2. What is the effective period for the Artisan Cashback offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  3. Is there any minimum transaction amount to be eligible for the Artisan Cashback offer?
    Ans: No.

  4. How many times can the Artisan Cashback offer be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.

  5. When will the cardholder get the Artisan Cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  6. To avail the Artisan Cashback offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No

  7. Is the Artisan Cashback offer applicable for both POS and ecommerce transaction?
    Ans: The Artisan Cashback offer is valid only for POS transaction.
Classical Home Tex Offer

  1. What is the Classical Home Tex Cashback offer?
    Ans:

    Card Category Cashback Amount Duration
    All Credit Card 15% or BDT 1000 whichever is lower From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the effective period for the Classical Home Tex Cashback offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  3. Is there any minimum transaction amount to be eligible for the Classical Home Tex Cashback offer?
    Ans: No

  4. How many times can the Classical Home Tex Cashback offer be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.

  5. When will the cardholder get the Classical Home Tex Cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  6. To avail the Classical Home Tex Cashback offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No

  7. Is the Classical Home Tex Cashback offer applicable for both POS and ecommerce transactions?
    Ans: The Classical Home Tex Cashback offer is valid only for POS transactions.
Bata Offer

  1. What is the Bata Cashback offer?
    Ans:

    Card Category Cashback Amount Duration
    All Credit Card 10% or Tk. 1,000 whichever is lower From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the minimum transaction amount to be eligible for the Bata Cashback offer?
    Ans: There is no such limit.

  3. How many times the Bata Cashback offer can be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.

  4. When will the cardholder get the Bata Cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  5. To avail the Bata Cashback offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No.
Sailor Offer

  1. What is the Sailor Cashback offer?
    Ans:

    Credit Card Category Cashback Amount Duration
    Signature Credit Card Platinum Credit Card Gold Credit Card 10% or Tk. 1000 whichever is lower From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the effective period for the Sailor Cashback offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  3. Is there any minimum transaction amount to be eligible for the Sailor Cashback offer?
    Ans:No.

  4. How many times can the Sailor Cashback offer be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.

  5. When will the cardholder get the Sailor Cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  6. To avail the Sailor Cashback offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No.

  7. Is the Sailor Cashback offer applicable for both POS and ecommerce transactions?
    Ans: The Sailor Cashback offer is valid only for POS transactions.
Infinity, Lubnan & Richman Offer

  1. What is the Infinity, Lubnan & Richman Cashback offer?
    Ans:

    Credit Card Category Cashback Amount Duration
    Signature Card Platinum Card Gold Card 10% or Tk. 1000 whichever is lower From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the effective period for the Infinity, Lubnan & Richman Cashback offers?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.

  3. Is there any minimum transaction amount to be eligible for the Infinity, Lubnan & Richman Cashback offers?
    Ans: No.

  4. How many times can the Infinity, Lubnan & Richman Cashback offers be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.

  5. When will the cardholder get the Infinity, Lubnan & Richman Cashback amount?
    Ans: Within 30 working days after the end of the campaign.

  6. To avail the Infinity, Lubnan & Richman Cashback offers is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No.

  7. Is the Infinity, Lubnan & Richman Cashback offer applicable for both POS and ecommerce transaction?
    Ans: The Infinity, Lubnan & Richman Cashback offer is valid only for POS transaction.
Astorion Offer

  1. What is the Astorion Cashback offer?
    Ans:

    Card Category Cashback Amount Duration
    All Credit Card 10% or BDT 1000 whichever is lower From 1st Ramadan, 2019 till EID day, 2019.

  2. What is the effective period for the Astorion Cashback offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.
  3. Is there any minimum transaction amount to be eligible for the Astorion Cashback offer?
    Ans: No.
  4. How many times can the Astorion Cashback offer be availed?
    Ans: It can be availed only once in the whole month of Ramadan. A cardholder can make multiple transactions during the campaign period; cashback will be given to the customer on the total transaction amount within the campaign period.
  5. When will the cardholder get the Astorion Cashback amount?
    Ans: Within 30 working days after the end of the campaign.
  6. To avail the Astorion Cashback offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No.
  7. Is the Astorion Cashback offer applicable for both POS and ecommerce transaction?
    Ans: The Astorion Cashback offer is valid only for POS transaction.
Buy 1 Get 2 (B1G2) Offer

  1. What is the B1G2 offer?
    Ans:The cardholder will get 3 buffet meals for the price of one at Radisson Blu Dhaka Water Garden, Four Points by Sheraton & Innotel Hotel from 6th Ramadan, 2019 till EID day, 2019.

  2. What cards are eligible for the Radisson Blu Dhaka Water Garden B1G2 offer?
    Ans: Only Signature Credit cardholders are eligible to avail this offer.

  3. What cards are eligible for the Four Points by Sheraton B1G2 offer?
    Ans: Signature & Platinum Credit cardholders are eligible to avail this offer.

  4. What cards are eligible for the Innotel Hotel B1G2 offer?
    Ans: All BBL Credit & Debit cardholders are eligible to avail this offer. One cardholder can avail maximum 10 complimentary buffets against his/her card each day.

  5. With one card how many times can the B1G2 offer be availed each day?
    Ans: One cardholder can avail maximum 2 complimentary buffets against his/her card each day at Radisson Blu Dhaka Water Garden & Four Points by Sheraton.

  6. What is the effective period for the B1G2 offer?
    Ans: From 1st Ramadan, 2019 till EID day, 2019.
Buy 1 Get 1 (B1G1) Offer

  1. What is the B1G1 offer?
    Ans: The Cardholder will get 2 buffets for the price of one from 1st Ramadan, 2019 till EID day, 2019

  2. How many times a single cardholder can avail the B1G1 offer each day?
    Ans:

    Maximum 01 (2 people) Maximum 05 ( 10 people) Unlimited
    1) The Westin Dhaka
    2) Radisson Blu Dhaka Water Garden
    3) InterContinental Dhaka
    4) Four Points By Sheraton
    5) Amari Dhaka
    6) Radisson Blu Chattogram Bay View
    7) Rose view hotel
    8) Sector 7
    1) Long Beach Suits Dhaka
    2) The Olives
    3) Hotel Sarina Dhaka
    4) Six Seasons Hotel
    5) Best Western Plus Maple Leaf
    6) Golden Tulip
    7) The Way Dhaka
    8) Ascott Palace Dhaka
    For all other partners


  3. Is prior reservation required to avail the B1G1 offer?
    Ans: Yes

  4. To avail the B1G1 offer is it mandatory to make the transaction through a BRAC Bank POS machine?
    Ans: No