BRAC Bank Cholo Application Privacy Policy

12/09/25, 11:00 AM BRAC Bank Cholo Application Privacy Policy

BRAC Bank PLC Cholo Application Privacy Policy

This Cholo Application Privacy Policy (“Policy”) applies to users of Cholo Application (“App.”) through BRAC Bank PLC. The term  “BBPLC”, “Bank” or “we”, “us” or “our(s)” in the Cholo application we own and control, and in this Policy refers to BRAC Bank PLC. 

BRAC Bank PLC is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable  measures to safeguard the confidentiality of any information that is transmitted through its Cholo application. This online privacy  policy explains how we collect, share, use and protect information when you visit or use this Cholo application. 

Through the Cholo application, you may use your registered mobile number or AD ID to access services that are available through the application. 

As you review this Cholo application privacy policy, here are a few general principles to keep in mind.

1. Agreement to Policy 

By downloading BRAC Bank Cholo App on your mobile device, you confirm your affirmative consent to all the terms of this policy detailed below and comply with any other security procedures that we may establish from time to time. 

2. Gathering, Using and Sharing: Information that we collect 

Information that we may collect about you through Cholo includes information that you voluntarily disclose, such as your  name, address, phone number, email address and other contact information, along with information resulting from your mobile activity and your location information. We may also gather additional information associated with your mobile device through  cookies and other technologies as described below.

3. Usage and Other Information 

In addition to the personal information described above, we may collect certain information about your use of our online  services. For example, we may capture the IP address of the device you use to connect to the online service, the type of  operating system and browser you use, and information about the site you came from, the parts of our online service you  access, and the site you visit next. We may also use cookies, web beacons or other technologies to collect and store other  information about your visit to, or use of, our online services. In addition, we may later associate the usage and other  information we collect online with personal information about you. 

4. Use of Information 

We use the information discussed above in several ways, such as: 

• Processing applications.
  
• Verifying your identity (such as when you access your account information). 
• Preventing fraud and enhancing the security of your account or our online services. 
• Responding to your requests and communicating with you. 
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5. Disclosure of Information

We may share the information that we collect from and about you as well as information about your accounts or the  transactions you make, with our affiliates within BRAC Bank, with any third parties with whom we have signed Non-Disclosure  Agreements. However, we will disclose information to third parties about your account or the transactions you make, and you  authorize us to do so, ONLY in the following situations:

• To comply with the requirements of the law or with court orders.
• To address, rectify, ameliorate or mitigate fraud, security or technical issues.
• With our trusted service providers (when required) who work on our behalf and do not have an independent use of  the information we disclose to them and have agreed to adhere to the rules set forth in this Privacy Policy. 

6. Data Retention 

Our operational systems will store user-provided data for as long as you use the related features of the application. Please note that some or all the user provided data may be required for the Cholo application to function properly, and we may be  required by law to retain certain information. If you close your profile established for Cholo, we will retain certain data for a  reasonable time to facilitate any request to reopen your profile 

7. Updating Your Information 

You may be able to review and update your account information though the app. 

8. Security Measures 

• Protecting the confidentiality of your information is very important to us. We have established appropriate physical,  electronic, and procedural safeguards to protect information we collect from or about our users. For example, we limit  access to this information to authorized employees and contractors who need to know that information to operate,  develop or improve our “Cholo” application. These safeguards are regularly reviewed to protect against unauthorized  access, disclosure and improper use of your information and to maintain the accuracy and integrity of that information. 
  
• User IDs and Passcodes are used to help safeguard against unauthorized access to your information through the  Cholo application. As always, we strongly encourage you to assist us in that effort by not sharing your Cholo User ID  and Passcodes with anyone. 
  
• We take reasonable security measures to help protect your information, both during transmission and once we receive  it. However, no method of electronic transmission or method of electronic storage is 100% secure.