1. What is an excess credit balance?
An excess credit balance occurs when you pay more than your credit card's outstanding amount. For example, if your outstanding is BDT 10,000 and you pay BDT 15,000, the additional BDT 5,000 becomes a credit balance.
2. Can I pay more than my outstanding amount?
As per Bangladesh Bank guidelines, credit balance beyond the permitted limit is not allowed. Customers are advised to avoid paying more than their outstanding amount.
3. What happens if I accidentally pay extra?
You can utilize the extra balance for future credit card transactions. Alternatively, to transfer the extra amount to another bank account, please contact our 24/7 Call Center at 16221 or visit your nearest BRAC Bank branch for assistance.
4. Can I make advance payments for future purchases?
You can pay your outstanding amount before the due date. However, you should avoid depositing additional money for future purchases beyond the permitted credit balance limit.
5. How can I avoid excess credit balance?
Check your current outstanding amount before making payments and avoid depositing more than the amount due.
6. Whom should I contact for assistance?
For any queries regarding excess credit balance, please contact BRAC Bank Call Centre at 16221.
