Mastercard E-commerce Online Offer

Frequently Asked Questions

1. What is the Mastercard Merchant Offers campaign?

BRAC Bank Mastercard cardholders can enjoy exclusive discounts and offers at participating online merchants when making eligible purchases using their BRAC Bank Mastercard cards during the campaign period.

2. How long are the offers valid?

The offers are valid until October 31, 2026, unless otherwise specified by the participating merchant.

3. Who can enjoy these offers?

The offers are available to eligible BRAC Bank Mastercard cardholders in Bangladesh, subject to the respective merchant’s terms and conditions.

4. What offers are available?

5. How can I avail the offer?

Shop with a participating merchant during the offer period and pay using an eligible BRAC Bank Mastercard card. Where a promo code is required, enter the applicable code during checkout.

6. Are promo codes required?

Promo codes are required for selected merchants. Currently:

• The Mall: MALLXMASTER
• Star Tech Computers: STARMC

For other participating merchants, please follow the merchant’s applicable checkout process.

7. Can I use the offer more than once?

Offer usage may vary by merchant and is subject to the respective merchant’s terms and conditions, availability, and transaction limits.

8. Can these discounts be combined with other promotions?

Unless specifically stated by the merchant, BRAC Bank Mastercard offers may not be combined with other discounts, promotional codes, vouchers, or ongoing campaigns.

9. Are all products eligible?

Product eligibility varies by merchant. Some offers apply to all products, while others apply only to selected products, services, bookings, or categories. Please check the applicable offer conditions before completing your purchase.

10. Is there a minimum purchase amount or maximum discount?

Selected merchants have minimum purchase requirements and/or maximum discount caps. These are mentioned against the respective offers above.

11. What happens if I cancel or return my purchase?

Any refund, cancellation, exchange, or return will be governed by the participating merchant’s applicable policies. Any discount received under the offer may be adjusted or forfeited accordingly.

12. What if the offer does not apply at checkout?

Please check that:

• You are using an eligible BRAC Bank Mastercard card.
• The transaction is being made within the campaign period.
• You have met the applicable minimum purchase or product requirements.
• The correct promo code has been entered, where required.
• For further assistance, please contact the respective merchant.

13. Can Mastercard change or discontinue an offer?

The offers are subject to availability and applicable terms and conditions. Mastercard and/or participating merchants reserve the right to modify, suspend, or discontinue an offer in accordance with applicable requirements.