BRAC Bank PLC Obichol Loan App Privacy Policy

BRAC Bank PLC Obichol Loan App Privacy Policy

This Obichol loan app privacy policy ("policy") applies to users of the Obichol loan app ("app”) of BRAC Bank PLC. The terms "BRAC Bank", "bank”, or "we”, "us”, or "our(s)" in the Obichol loan app we own and control in this policy refer to BRAC Bank PLC.

BRAC Bank is firmly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to safeguard the confidentiality of any information transmitted through its Obichol loan app. This online privacy policy explains how we collect, share, use, and protect information when users visit or use this Obichol loan app.

Through the Obichol loan app, BRAC Bank employees engaged in retail loan sourcing use their BRAC Bank assigned LAN ID to initiate and process different variants of retail loans digitally, get confirmation of loan approval, and facilitate automated loan disbursement.

As you review this Obichol loan app privacy policy, here are a few general principles to keep in mind:

1. Agreement to Policy

By downloading the BRAC Bank Obichol loan app. on your mobile device, you confirm your affirmative consent to all the terms of this policy detailed below and comply with any other security procedures we may establish occasionally.

2. Gathering, Using and Sharing: Information that we collect

Information we may collect about you through Obichol includes information you voluntarily disclose to your relationship manager from BRAC Bank, such as your name, address, phone number, email address, other contact information, demographic information (such as gender and occupation), and location information. We may also gather additional information from different sources to verify the information you provided.

3. Usage of Information

In addition to the personal information described above, we may collect certain information about your use of our online services. For example, we may capture the IP address of the device you use to connect to the online service, the operating system and browser you use, how long you spent in the app, access time, and information about your use and actions in the app.

We use the information discussed above in several ways, such as:

• To obtain the applicant's credit record
  
• To verify the applicant's identity
  
• To process apps as per the applicant's request
  
• To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

4. Disclosure of Information

We may share personal information with your consent. We collect information from and about you and your accounts or the transactions you make with our affiliates within BRAC Bank and any third parties with whom we have signed non-disclosure agreements. However, we will disclose information to third parties about your account or the transactions you make, and you authorize us to do so only in the following situations:

• To comply with the requirements of the law or with court orders.
  
• To address, rectify, ameliorate, or mitigate fraud, security, or technical issues.
  
• With our trusted service providers (when required) who work on our behalf and do not have an independent use of the information we disclose to them, we have agreed to adhere to the rules in this privacy policy.

5. Data Retention

Our operational systems will store user-provided data for as long as you use the related feature of the loan app. Please note that some or all of the user-provided data may be required for the Obichol loan app to function properly, and we may be required by law to retain certain information.

6. Updating Your Information

You can review and update your account information through the app.

7. Security Measures

• Protecting the confidentiality of your information is very important to us. We have established appropriate physical, electronic, and procedural safeguards to protect the information we collect from or about our users. For example, we limit access to this information to authorized employees and contractors who need to know that information to operate, develop, or improve our "Obichol" app. These safeguards are regularly reviewed to protect against unauthorized access, disclosure, and improper use of your information and to maintain the accuracy and integrity of that information.
  
• User IDs and Passcodes help safeguard against unauthorized access to your information through the Obichol loan app. As always, we strongly encourage you to assist us by not sharing your Obichol app User ID and Passcodes with anyone.
  
• We take reasonable security measures to help protect your information, both during transmission and once we receive it. However, no method of electronic transmission or storage is 100% secure.

8. Consent to Transfer

If you are located outside of Bangladesh, please be aware that the information we collect through the app will be transferred to and processed in Bangladesh. By using the app or providing us with any information, you fully understand and unambiguously consent to this transfer, processing, and storage of your data in Bangladesh.

9. Children's Privacy

We do not knowingly collect personally identifiable information from children under 18 without parental consent. If you are under the age of 18, please do not provide personally identifiable information of any kind.

10. Questions and Concerns

If you have any questions about this policy or our privacy practices, please call our 24/7 call center at 16221 or email us at enquiry@bracbank.com.

11. Policy Updates and Effective Date

This policy is subject to change, and any changes will become effective when posted on this app. Using the app after these changes means you accept the revised policy.