Frequently Asked Questions
1. What is a Redeem with Reward (RwR) programme?
With RwR programme, you can redeem your reward points no matter where you shop with BRAC Bank debit and credit cards. The redemption value of 1 reward point will be Tk. 0.30.

Reward points accumulated on your credit card or debit card can be redeemed against:
  • Any type of retail transaction (POS and e-commerce) made with the card within last 60 days
  • Credit card annual fee (Only with reward points available on BRAC Bank Credit Card)

Example-1

Credit card reward redemption
Cardholder selects a transaction he/she wants to redeem → Places a request for redemption at call centre on 23/02/2020
Example-2

Debit card reward redemption
Cardholder selects a transaction he/she wants to redeem → Places a request for redemption at call centre on 23-02-2020
2. How to redeem reward points?
You need to redeem your reward points just by calling our 24-hour call centre.

24-hour Call Centre Number
16221(Local)
+88-09611223344, +880-2-55668055-6 (Overseas)
3. How many points do you earn when you make a purchase?
  • Classic, Gold and Platinum credit cardholders will earn 1 reward point for every Tk 50/ USD 1 spent on purchases (POS and e-commerce).
  • Signature credit cardholders will earn 2 reward points for every Tk 50/USD 1 spent on purchases (POS/e-commerce).
  • TARA Platinum credit cardholders will earn double reward points for purchases made on every Tuesday.
  • All debit cardholders will earn 1 reward point for every Tk 100/ USD 1 spent on purchases.
4. What is the redemption value of each reward point?
Tk. 0.30
5. Can you redeem reward points once the card is closed?
Sorry, the reward points cannot be redeemed once the card is closed.
6. What happens if you do not have sufficient points to cover the total cost of the transaction?
For a transaction to be redeemable, the transaction value must be less than or equal to the available reward redemption value.
7. How can you track your reward point balance?
Your account/credit card statement will contain your reward point balance.
8. How soon will reward redemption be reflected on your account?
Redemption will be processed within 2-3 working days. (Both Debit and Credit)
9. Will the previous reward catalogue be valid anymore?
No, with the implementation of this new programme, existing reward catalogue will be discontinued.
10. Can you transfer your available reward points?
Accrued reward points are not transferrable.
11. Upon the implementation of the RwR programme will the 10,000 bonus reward points offer on card anniversary for Signature credit cardholders be valid?
No, with the implementation of the new reward programme, the 10,000 bonus reward points offer on card anniversary for Signature credit cardholders will be discontinued.