What is Smart IVR?
Smart IVR is a self Service banking facility that lets you avail various banking services through an interactive webpage. You can activate your card, change your PIN or temporarily block your card through Smart IVR, available 24/7.
This guide explains how to use Smart IVR. To use a service, call 16221, 08000016221, 09611223344, 02-55668055-6 and select 1 to receive your personal access link by SMS.
Get started
1. Call from your registered mobile number and select 1.
2. Open the Smart IVR link sent by SMS within 3 minutes.
3. Your calling mobile number will appear automatically and cannot be edited. Submit it to receive a 6-digit OTP on the same number.
4. Enter the OTP within 180 seconds to access Smart IVR. You do not need a separate OTP for each service.
5. Choose your service from the home page. The opening steps are in English; you can select Bangla from the home page.
You need an internet connection and a device with an HTML5-compatible browser. The link can also be opened on another device.
Activate your card and set a PIN
Available for eligible debit, credit and prepaid cards.
1. Complete the Get started steps above.
2. Select Card and PIN Management menu and choose the card you want to activate.
3. Enter your 4-digit birth year.
4. Enter the four missing digits in the blank spaces of the card number displayed on screen. Use the digits corresponding to those positions on your card. Enter the card’s CVV, and expiry date in the relevant fields.
5. Enter a new 4-digit PIN, then enter it again to confirm.
6. Submit the details and wait for the success screen confirming card activation and PIN setup.
Change your PIN
Available for eligible debit, credit and prepaid cards. Keep your card and current PIN ready.
1. Complete the Get started steps above.
2. Select Card and PIN Management followed by PIN Setup and then Change PIN menu. Choose the card whose PIN you want to change.
3. Enter the four missing card-number digits shown as blanks, the CVV, and expiry date.
4. Enter your existing card PIN.
5. Enter a new 4-digit PIN and enter it again to confirm. The new PIN must differ from your existing PIN.
6. Submit the details and wait for the success screen confirming the PIN change.
Cannot remember your current PIN? Use the Forgot PIN service instead.
Temporarily block your card
Available for eligible debit and credit cards.
1. Complete the Get started steps above.
2. Select Card and PIN Management followed by Card Block and choose the card you want to block.
3. Select the reason for blocking the card.
4. Enter the selected card’s PIN and submit the request.
5. Wait for the success screen confirming that your card has been temporarily blocked.
To unblock the card or request a replacement, call our call center and speak to an agent.
Other Smart IVR services
• Forgot PIN for debit, credit and prepaid cards
• Account chequebook request
• Account and credit card chequebook activation
• Stop individual account and credit card cheque leaves
• Account details and the last 10 account transactions
• Credit card details, the last 10 credit card transactions and last statement summary
• Credit card bill payment
• Product requests for Account, Loan, Credit Card, FD, DPS, ECOM Gateway, POS, QR
• Branch and sub-branch addresses
• Exchange rates
Frequently asked questions
1. Who can use Smart IVR?
Eligible retail and SME customers, and credit or prepaid cardholders, including supplementary cardholders. Service availability depends on your account or card eligibility.
2. Is there an additional charge?
There is no additional Smart IVR service charge. Regular banking charges apply to the services you use.
3. What if my link or session expires?
The link must be opened within 3 minutes and cannot be reused. Your session expires after 1 minute of inactivity. If your link, OTP or session expires, call again for a new link.
