Citizen Charter of BRAC bank
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Citizen's Charter Reports
| Title | Download |
|---|---|
| Citizen's Charter Quarterly Reporting for April - June 2025 | Download |
| Citizen's Charter Quarterly Reporting for January - March 2025 | Download |
| Citizen Charter Report January - June 2024 | Download |
| Citizen's Charter Quarterly Reporting for July - September 2024 | Download |
| Citizen's Charter Quarterly Reporting for October - December 2024 | Download |
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SL |
Name |
Designation |
Contact Number |
Email Address |
|
1 |
Tasvim Alam Mallick |
Focal Point Officer |
+8809677552022 |
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|
2 |
Mehenaz Akter |
Alternative Focal Point - 1 |
+8809677555397 |
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3 |
Sajjad Hossain |
Alternative Focal Point Officer - 2 |
+8809677552024 |
Expectations of service receivers
| SL | Promises to be made with a view to obtaining services |
| 1 | Customers shall follow the banking norms, practices, functional rules etc. |
| 2 | Customers shall abide by the terms and conditions prescribed for each banking product and services. |
| 3 | Customers shall maintain disciplinary arrangement at the customer service points. |
| 4 | Customers shall convey their grievance or query to the bank in proper way or in prescribed form |
| 5 | Customers shall convey the bank any changes in their address, contact numbers, KYC & TP. |
| 6 | Customers shall not try to show unreasonable persistence, demand, argument & behavior. |
| 7 | Customers generally shall ask any query at prescribed desk such as Customer Service Desk, Call center, Enquiry email at first instance. |
| 8 | Customer should avoid misunderstanding as far as possible by placing queries for clarification regarding any products and services. |
| 9 | Customers should not disclose their Security Items Pin/Password. Like debit card PIN Code, ASTHA username & Password. |
Actions to be taken by the service aspirants if they do not receive the promised service
| SL |
When to Communicate |
To whom to communicate |
Communication Address |
Time of Solutions |
| 1 | If responsible person failed to give solution, complaint will be handled by grievance redressal officer | Grievance Redressal Officer | Mehenaz Akter |
7 working days |
|
Tridib Paul |
7 working days | |||
| 2 | If the Grievance Redressal Officer fails to resolve within the specified time |
Appellate Officer | Abu Zaher |
7 working days |
Md Rabiul Islam, CEAF |
7 working days | |||
| 3 | Complaint will be handled by Head Of CX |
Appellate Officer | Tasvim Alam Mallick |
7 working days |
ForEx Rates
Thu, Sep 25, 2025 10:18 AM
| Currency | Buying | Selling |
|---|---|---|
| USD | 121.5000 | 122.5000 |
| EUR | 141.9024 | 144.5382 |
| GBP | 162.5776 | 165.6000 |