Citizen Charter of BRAC bank
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Citizen's Charter Reports
| Title | Download |
|---|---|
| Citizen Charter Report January - June 2024 | Download |
| Citizen's Charter Quarterly Reporting for July - September 2024 | Download |
| Citizen's Charter Quarterly Reporting for October - December 2024 | Download |
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SL |
Name |
Designation |
Contact Number |
Email Address |
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1 |
Tasvim Alam Mallick |
Focal Point Officer |
+8809677552022 |
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2 |
Mehenaz Akter |
Alternative Focal Point - 1 |
+8809677555397 |
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3 |
Sajjad Hossain |
Alternative Focal Point Officer - 2 |
+8809677552024 |
Expectations of service receivers
| SL | Promises to be made with a view to obtaining services |
| 1 | Customers shall follow the banking norms, practices, functional rules etc. |
| 2 | Customers shall abide by the terms and conditions prescribed for each banking product and services. |
| 3 | Customers shall maintain disciplinary arrangement at the customer service points. |
| 4 | Customers shall convey their grievance or query to the bank in proper way or in prescribed form |
| 5 | Customers shall convey the bank any changes in their address, contact numbers, KYC & TP. |
| 6 | Customers shall not try to show unreasonable persistence, demand, argument & behavior. |
| 7 | Customers generally shall ask any query at prescribed desk such as Customer Service Desk, Call center, Enquiry email at first instance. |
| 8 | Customer should avoid misunderstanding as far as possible by placing queries for clarification regarding any products and services. |
| 9 | Customers should not disclose their Security Items Pin/Password. Like debit card PIN Code, ASTHA username & Password. |
Actions to be taken by the service aspirants if they do not receive the promised service
| SL |
When to Communicate |
To whom to communicate |
Communication Address |
Time of Solutions |
| 1 |
if responsible person failed to give solutions |
Complaint will be handled by M Mahbubur Rahman, FCS |
M Mahbubur Rahman, FCS Company Secretary BRAC Bank Limited Head Office, Anik Tower 220/B Gulshan-Tejgaon Industrial Area Dhaka 1208, Bangladesh Phone: +88 02 8801301-32; 09677551001-31; Ext. 52038 e-mail: [email protected] Fax: +88 02 222298910
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7 working days |
| 2 |
If the Grievance Redressal Officer fails to resolve within the specified time |
Appellate Officer |
M. Sarwar Ahmed Head of Internal Control and Compliance BRAC Bank Limited Head Office, Anik Tower 220/B, Tejgaon-Gulshan Link Road Dhaka-1208, Bangladesh. email: [email protected] |
7 working days |
| 3 |
If the Appellate Officer fails to provide solution within the stipulated time |
Bank Complaint management cell |
Head of Branch Governance
Head of Customer Experience
Manager, Enquiry, Customer Experience
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7 working days |
Sun, Apr 27, 2025 10:10 AM
| Currency | Buying | Selling |
|---|---|---|
| USD | 121.0000 | 122.0000 |
| EUR | 138.6409 | 139.8019 |
| GBP | 162.4308 | 163.7991 |