Complaint
Query
BRAC Bank Corporate Office
Address
BRAC Bank PLC
Anik Tower
220/B, Tejgaon Gulshan Link Road
Tejgaon, Dhaka
1208
Phone
+88 02 8801301-32; 09677551001-31;
Fax
+88 02 222298910
24 Hour Call Center: 16221
For Overseas Callers:
+880255668055-56, +8809611223344
Call center toll free number:
08 0000 16221
Officials Attached to Customer Queries
|
General Customer Enquiries |
Email: [email protected] Phone No: +8801616616221, Available Hours: 10 AM – 6 PM |
|
Queries related to eKYC/Digital Account Opening |
Email: [email protected] |
Officials Attached to Central Complaint Management Cell
| Name | Designation | |
|---|---|---|
| Mehenaz Akter | Manager, Complaint Management Cell | [email protected] |
Head of Customer Experience & Central Complaint Management Cell
| Name | Designation | Phone No. | |
|---|---|---|---|
| Mr. Tasvim Alam Mallick | Head of Customer Experience | [email protected] | +88028801301-32, Ext - 52022 |
Official Survey Numbers**
| 09610986060 | 09610959000 | 09610951095 |
Please note that these numbers are designated solely for survey purposes, so calls to them will not be answered.
Government Securities Investment Window
For further query regarding Treasury Bills & Bonds, reach out to us at the following email addresses- [email protected]
Wed, Oct 22, 2025 10:38 AM
| Currency | Buying | Selling |
|---|---|---|
| USD | 121.6000 | 122.6000 |
| EUR | 140.3166 | 142.8822 |
| GBP | 161.6918 | 164.6833 |